Privacy Policy

1. Information We Collect

At CasinoHub, we collect information to provide better services to all our users. We collect information in the following ways:

Personal Information

When you register for an account or use our services, we may collect personal information such as:

• Name, email address, and contact information
• Date of birth and identity verification documents
• Payment and billing information
• Communication preferences and customer service interactions
• Device information and IP addresses

Gaming Information

We collect information about your gaming activities, including:

• Game preferences and playing history
• Transaction records and account balances
• Session duration and frequency of play
• Responsible gaming settings and limits

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Providing and maintaining our gaming platform
• Processing transactions and managing your account
• Personalizing your gaming experience
• Customer support and technical assistance

Legal Compliance

• Complying with gaming regulations and licensing requirements
• Age verification and identity confirmation
• Anti-money laundering and fraud prevention
• Responsible gaming monitoring and support

Communication

• Sending important account notifications
• Marketing communications (with your consent)
• Customer service responses
• Security alerts and updates

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our platform, including:

• Payment processors and financial institutions
• Gaming software providers
• Customer support services
• Technical infrastructure providers

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes and regulatory obligations
• Protect our rights, property, or safety
• Prevent fraud and ensure platform security
• Cooperate with law enforcement agencies

4. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL encryption for all data transmission
• Secure data storage with advanced encryption
• Regular security audits and penetration testing
• Multi-factor authentication for account access

Administrative Controls

• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices
• Regular review and update of security policies
• Incident response procedures for data breaches

5. Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Review your account settings and preferences

Correction and Deletion

• Update or correct inaccurate personal information
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for data processing where applicable

Communication Preferences

• Opt-out of marketing communications
• Customize notification settings
• Manage cookie preferences

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

• Session management and user authentication
• Security and fraud prevention
• Load balancing and website performance

Optional Cookies

With your consent, we may use additional cookies for:

• Analytics and website optimization
• Personalized content and recommendations
• Marketing and advertising purposes

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and ensure platform security

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Compliance with applicable data protection laws
• Standard contractual clauses for international transfers
• Adequate level of protection for your personal data
• Regular monitoring of transfer mechanisms

9. Responsible Gaming

We are committed to promoting responsible gaming and may use your information to:

• Monitor playing patterns and identify potential issues
• Provide tools for setting deposit and time limits
• Offer self-exclusion options when needed
• Connect players with support resources and organizations

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Notify you of material changes via email or platform notifications
• Update the "Last updated" date at the top of this policy
• Provide a clear summary of significant changes
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days or as required by applicable law.